CRM and Marketing Coordinator

Job description

We are seeking an organised and data-focused CRM & Marketing Coordinator to support the day-to-day maintenance of HubSpot and the delivery of targeted email marketing activity for TGP International.

You will work across marketing, sales and business development to keep CRM data accurate, build useful audience segments, coordinate email campaigns and prepare clear performance reports. You will also help maintain consistent processes so teams can use HubSpot effectively and follow up on opportunities with confidence.

This is a hands-on role for someone who enjoys working with data, systems and campaigns and who brings strong attention to detail, practical problem-solving skills and a proactive approach to coordination.

Key responsibilities

Support the day-to-day maintenance of HubSpot, including contact and company records, properties, lifecycle stages, deal information, forms, segments, workflows and dashboards

Carry out regular database checks and clean-up, identifying and correcting duplicate, incomplete, inconsistent or outdated contact, company and opportunity records

Coordinate data imports and updates, following agreed field definitions, naming conventions and data-entry standards to maintain accurate and consistent records

Build and maintain audience segments based on market, sector, service interest, lifecycle stage and engagement to support targeted marketing and business development activity

Set up, test, schedule and monitor email campaigns, newsletters and nurture communications, ensuring accurate targeting, personalisation and quality assurance

Monitor email engagement, deliverability, bounces, unsubscribes and suppression lists, flagging issues and recommending practical improvements

Support the creation and maintenance of simple workflows for lead capture, routing, follow-up and internal notifications

Update dashboards and prepare recurring reports covering database health, email and campaign performance, lead activity, pipeline information and other agreed KPIs

Maintain consent and subscription preferences in line with approved processes and TGP’s data-protection requirements, escalating questions where appropriate

Coordinate with marketing, sales, business development and digital colleagues to support forms, campaign tracking and the accurate flow of information into HubSpot

Maintain clear CRM guidance and process documentation, respond to routine user queries and help colleagues follow consistent working practices

Provide general marketing-operations support across priority campaigns, reporting and business-development activity as required

Requirements

Two to three years’ experience in CRM, marketing operations, email marketing, digital marketing or a related coordination role, ideally in a B2B environment

Hands-on experience using HubSpot or a comparable CRM, including contact management, segments or lists, email tools, workflows and reporting

Experience working with database clean-up, data entry, imports, segmentation or CRM reporting

A practical understanding of email marketing processes, including campaign setup, testing, scheduling and performance monitoring

Strong Excel or Google Sheets skills, with confidence organising, checking and interpreting data

High attention to detail and the ability to manage recurring tasks, deadlines and multiple requests accurately

An understanding of B2B marketing, lead management and the role of CRM data in supporting sales and business development

Awareness of consent, subscription management and responsible handling of personal data

Clear written and verbal communication skills, with a collaborative and proactive approach

Nice to have

HubSpot certification in Marketing Hub, email marketing, CRM or reporting

Experience creating AI automations to support internal workflows

Experience in hospitality, F&B, real estate, design, consulting or another professional-services environment

Experience supporting large teams or multi-market databases

Benefits

Hybrid work arrangement: Three days in the office and two days working remotely

Incentive plan: Company incentive scheme offering up to 10%–45% for introductions and 5% for successful closures

Annual leave: 22 working days of paid annual leave, excluding weekends

Remote work flexibility: One additional week per year to work remotely from your home country, which can be combined with up to two consecutive weeks of annual leave

Coaching & mentoring: Structured professional development through a dedicated coaching and mentoring program

Annual company gathering: A global team event bringing together employees from all offices

Employee recognition program: Regular recognition initiatives celebrating outstanding performance and contributions