Senior Resource Management Specialist
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
The primary responsibility of the Senior Resource Management Specialist is to manage resourcing for all potential and assigned Professional Services and Education engagements. This position requires that the individual be the liaison among the Services Account Managers and Delivery Managers as it relates to resourcing across all work. The Resource Management Specialist must also ensure that project resourcing is managed in order to ensure timely delivery. Your Opportunity:
Collaborate closely with Delivery and Portfolio teams to centralize resource management activities
Obtain resources for all Professional Services and Training engagements based on expertise and calendar availability for work outlined in Statements of Work
Communicate with clients and internal stakeholders to coordinate scheduling for Professional Services and Training engagements
Manage and resolve resource booking conflicts
Support engagement lifecycle for services from booking to scheduling, delivery, and revenue recognition
Participate in weekly resource meetings with Services Account/Delivery Managers to identify appropriate resource requirements for each engagement and facilitate resourcing issues/conflict resolution
Build, maintain, and communicate resource forecasts based on weekly meetings with Professional Services leads
Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Team Leads to address and solve those issues
Manage provision of virtual training courses
Assist with managing and increasing utilization numbers on the Professional Services team.
Assist with managing subcontractor utilization and making business decisions to ensure work is delivered efficiently and subcontracts are used effectively.
Identify areas for process or system improvements to increase RMO efficiency
Participate in projects to develop and implement solutions that drive RMO efficiency
Coordinate business development resource assignment
Month end responsibilities:
Communicate theater’s project closure timeline to Operations
Monitor project closure progress during the final week of the month
Ensure Resource Management month end activities are complete to assist with Operations’ end of month processes
Efficiently work within software applications like Microsoft Office Suite, Google Suite, NetSuite, Financial Force, and Salesforce
Mentor and guide Resource Management Specialists in best practices, process, and key aspects of resource management
Identify and manage potential engagements that should be subcontracted to our partners. Ensure that proper process is followed and engagements are closed out in a timely fashion
Point of escalation for Resource Management Specialists
May perform other duties and responsibilities that management may deem necessary from time to time
What You'll Need:
5 years of resource management or project management experience in software solutions industry
Bachelor's degree is preferred. May substitute experience for education.
Proficiency in MS Office applications including Microsoft Excel
Conflict-resolution and problem-solving skills
Clear and concise communication in both written and verbal form
Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
Highly detail oriented and able to work autonomously
Ability to manage multiple tasks and tight deadlines with confidence and ease
Ability to prioritize and organize workload across multiple groups
Ability to work at a computer for an extended period of time
Globally distributed client organization that operates both in-office and remotely
Participate in training sessions, presentations, and meetings; sometimes being the presenter of these trainings
Infrequent travel required
And Ideally:
RMCP certification
Salesforce/Certina experience a plus
#LI-Remote #LI-LP1 This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range $77,000 — $102,333.33 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
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