1. Key Roles and Responsibilities
A. Equipment Installation and Commissioning
- Install and commission new equipment, machinery, and systems at customer sites.
- Perform equipment setup, configuration, testing, and calibration.
- Ensure equipment operates according to manufacturer specifications.
- Conduct functional testing before handing over equipment to customers.
- Provide installation and commissioning reports.
B. Troubleshooting and Repair
- Diagnose mechanical, electrical, electronic, and control system problems.
- Identify equipment faults and determine root causes.
- Carry out corrective maintenance and equipment repairs.
- Troubleshoot PLC, HMI, sensors, motors, drives, and control panels where applicable.
- Minimize equipment downtime through effective problem-solving.
C. Preventive Maintenance
- Perform scheduled preventive maintenance according to maintenance plans.
- Inspect equipment condition and identify potential failures.
- Replace worn-out or defective components.
- Check equipment performance, safety, and operating conditions.
- Maintain proper service and maintenance records.
D. Customer Support and Technical Assistance
- Attend customer service requests and technical complaints.
- Provide on-site and remote technical support.
- Advise customers on proper equipment operation and maintenance.
- Train customers on equipment usage and basic troubleshooting.
- Maintain good customer relationships and professional communication.
E. Documentation and Reporting
- Prepare service reports after every site visit.
- Record equipment faults, repairs, and parts replacement.
- Maintain equipment service history.
- Submit technical reports and recommend improvement actions.
- Update maintenance checklists and service records.
F. Spare Parts and Inventory Management
- Identify and recommend spare parts required for repairs.
- Monitor spare parts availability.
- Coordinate with the store or purchasing department for replacement parts.
- Ensure proper handling and usage of tools and equipment.
G. Safety and Compliance
- Follow workplace safety procedures and company regulations.
- Conduct risk assessments before performing maintenance work.
- Follow Lockout/Tagout (LOTO) procedures where applicable.
- Use appropriate personal protective equipment (PPE).
- Ensure all maintenance activities comply with safety standards.
