Technical Support Engineer

Technical Skills

• Good understanding of Windows and Linux operating systems.
• Basic knowledge of networking concepts, including TCP/IP, DNS, VPN, firewall, and internet connectivity.
• Experience troubleshooting web applications, APIs, databases, and server-related issues.
• Familiarity with MySQL, REST APIs, Postman, and basic SQL queries.
• Basic knowledge of Docker, web servers (Nginx/Apache), and cloud environments is an advantage.
• Ability to analyze application logs, identify issues, and escalate complex problems to the development team.
• Experience using ticketing systems and documenting incidents professionally.
• Familiarity with AI-powered support tools and the ability to utilize AI to improve troubleshooting, documentation, knowledge management, and customer support efficiency.

Language Skills

• Able to communicate effectively in English.

Preferred Qualifications

• Strong customer service mindset with excellent communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work in shifts when required.
• Able to work independently and collaboratively with development and operations teams.
• Fast learner with a proactive attitude toward continuous improvement.

Skills: Technical Support, English Language, Ticketing System, Troubleshooting, MySQL, REST API, Docker, Network Troubleshooting, IT Support