After Sales Technical Trainer
Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next After Sales Technical Trainer!
What is this role about? The After Sales Technical Trainer is responsible for developing and delivering technical training programs for after-sales teams, technicians, and third-party service partners to ensure high-quality service delivery, product knowledge, and consistent adherence to safety and technical standards. This role supports continuous improvement of diagnostic and repair capabilities, enhances first-time fix rates, and helps maintain customer satisfaction through effective knowledge transfer, coaching, and competency assessments.
What will YOU do?
- Design, develop, and maintain technical training materials, manuals, standard operating procedures (SOPs), and assessment tools for after-sales personnel and partner technicians.
- Deliver classroom, workshop, and on-the-job training sessions covering product systems, diagnostics, repair procedures, safety practices, and warranty processes.
- Conduct regular competency assessments and practical evaluations to measure skill levels, identify gaps, and recommend targeted coaching plans.
- Collaborate with Service, Engineering, Quality, and Parts teams to ensure training content reflects current product updates, technical bulletins, and best practices.
- Support service advisors and technicians in diagnosing complex faults, providing hands-on troubleshooting guidance, and improving first-time repair rates.
- Develop and maintain a training schedule, track attendance, and report training effectiveness and key performance indicators to management.
- Facilitate certification programs for internal staff and external partners to ensure consistent service quality and compliance with company standards.
- Partner with regional teams to roll out new product trainings and ensure standardized delivery across service locations.
- Maintain training equipment, demo units, and practical labs; coordinate with procurement for necessary tools and consumables.
- Perform other duties as assigned to support after-sales excellence and customer satisfaction.
What will YOU need?
- Bachelor's degree in Engineering, Automotive Technology, Technical Education, or a related field preferred.
- Minimum of 3-5 years of hands-on technical experience in after-sales, service, or repair roles; experience with LPG, fuel systems, or heavy equipment is an advantage.
- Prior experience in training, coaching, or technical instruction preferred; certification in training delivery or adult learning is a plus.
- Strong diagnostic and problem-solving skills, with practical knowledge of tools, test equipment, and repair procedures.
- Excellent communication and interpersonal skills; able to convey technical concepts clearly to diverse audiences.
- Adept in preparing training materials, conducting assessments, and using digital presentation tools; basic data analysis skills to track training impact.
- Willingness to travel to service locations and suppliers’ terminals as required; flexible to support training schedules across regions.
- Committed to safety, quality, and continuous improvement; able to work collaboratively across functional teams.