Operations Coordinator

Your tasks

The Operations Coordinator supports all Operations Officers in the Unit for smooth running of the day-to-day operations and an exceptional client service to ensure proper execution of the pest management services as per Boecker® standards.

Boecker® Operations Coordinator is held accountable for the below job responsibilities:

• Implement the standards set in Boecker® Operations Manual.
• Confirm scheduled appointments one day in advance in coordination with the operations officers/senior officers.
• Receive technicians' feedback after treatment, take notes, handle data filtration, prepare reports and circulate data in correct channels when needed.
• Suggest improvements for reports and forms based on client's feedback.
• Update the sanitation and proofing recommendations' list that is shared with clients upon delivering reports.
• Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow-up action by the Operations Manager.
• Assist in organizing training sessions.
• Answer clients' inquiries regarding services, complaints and technical issues.
• Assist in coordinating and following up with clients on sanitation and proofing recommendations.
• Provide feedback for technicians regarding clients' problems.
• Assist in checking the Treatment Reports and report any negative finding.
• Handle effective system data entry, electronic filing and archiving system.
• Represent Boecker® in exhibitions, forums, and other events.

Requirements

• Bachelor's Degree in Business Administration, Agribusiness, Environmental Science or equivalent.
• At least 1-year experience in relevant field.
• Proven experience in customer service or a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail..
• Proficiency with customer service software, databases, and tools