Customs Entry Clerk

Customs Clerk (Consultative Logistics Specialist) Location: Ipswich Salary: Up to £33,000 + Benefits Reed Recruitment is proud to be partnering with a well-established and forward-thinking logistics provider to recruit a Customs Clerk for one of their growing department . This is not your standard, process-driven customs role . We are seeking a commercially aware, client-focused professional who thrives in a consultative environment , supporting customers with tailored solutions across their supply chain and customs requirements. The Opportunity This position offers a unique chance to step beyond transactional customs work and become a trusted advisor to a diverse client base , helping businesses navigate complex international trade requirements with confidence. You will play a pivotal role in delivering a value-added service , supporting end-to-end logistics operations and working collaboratively with internal and external stakeholders. Key Responsibilities Manage and process import/export customs declarations accurately and efficiently Act as a key point of contact for clients , offering guidance on customs procedures and compliance Build and maintain strong relationships, taking a consultative approach to client needs Support wider Total Logistics operations, ensuring a seamless supply chain experience Advise clients on regulatory changes, customs legislation, and best practices Liaise with HMRC, port authorities, and other relevant bodies Identify opportunities to improve service delivery and add value to client accounts About You Previous experience in customs clearance or freight forwarding Strong understanding of import/export processes and UK customs regulations A proactive, customer-first mindset with the ability to offer solutions—not just process paperwork Excellent communication skills and confidence in building client relationships Commercial awareness and a willingness to go beyond traditional role expectations Experience with customs systems (e.g. CDS) advantageous Benefits 25 days holiday plus Bank Holidays Free onsite car parking Salary Sacrifice Pension Scheme with Aviva (5% employee / 3% employer) Death in Service benefit after 12 weeks (2x annual salary) Discretionary Company Performance Bonus scheme (after 6 months) Private Medical Insurance & Cashback Plans after 3 years Loyalty Bonus Scheme after 3 years Ongoing Learning & Development opportunities Social events including a free Christmas party and summer family fun day Why Apply? If you’re looking to step away from a purely administrative customs role and move into a position where you can genuinely influence client outcomes, this is the perfect opportunity. You’ll be part of a collaborative, supportive team where your expertise is valued and your development is actively encouraged.