Customer Service Manager

• Tuas
• Sign on Bonus
• AWS + VB + Quarterly Bonus

Key Responsibilities

• Lead, coach and manage the customer service team to achieve service standards and departmental KPIs.
• Oversee daily operations, including customer enquiries, complaints, escalations and service delivery.
• Manage key client accounts, contract compliance, service reviews and customer relationships.
• Supervise sales lead management, proposal preparation, service documentation and invoicing.
• Monitor customer satisfaction, analyse feedback and implement service improvements.
• Develop and maintain SOPs, training programmes and efficient customer record management.
• Drive process improvements and digital transformation initiatives.
• Prepare monthly operational reports and provide performance insights to management.
• Collaborate with Business Development, Logistics and Operations to resolve service issues and meet customer expectations.

Requirements

• Minimum Diploma in Business Administration, Management Studies or other related field
• Minimum 2 years of Customer Service Supervisory experience

We regret to inform you that only shortlisted candidates will be notified.

Recruit Lync | 22C1000

Choek Wei Qi Joel | R1877109