Field QA & Implementation Specialist
Obrigatório:QA/Test
Job Description We are looking for a Field QA & Implementation Specialist. You will conduct quality checks at merchant outlets, collect and log on-site issues, and report them to the headquarters in a timely manner. You will also be responsible for hardware deployment and setup for new merchant onboarding. The ideal candidate is interested in low-voltage engineering and willing to learn.
Key Responsibilities
- Carry out scheduled on-site quality inspections at merchant outlets, document findings and identify risks;
- Collect issues related to outlet operation, hardware and system usage, and submit timely reports to HQ;
- Perform hardware deployment, installation, configuration and verification to ensure smooth merchant go-live;
- Track open issues and update relevant internal teams until resolution;
- Proactively learn low-voltage wiring, hardware installation and troubleshooting skills.
Requirements
- Ready for frequent field visits and on-site work;
- Interest in low-voltage engineering and willingness to learn new technical skills;
- Detail-oriented, good at information gathering and formal reporting;
- Strong communication skills to interact with merchants;
- Basic English communication skill is a plus;
- Motorcycle license is a plus; familiarity with Jakarta area is preferred.
Skills: Customer Service, Router Configuration, Microsoft Office, Test Plan, Quality Assurance, QA Testing, Regression Testing, Jenkins, Hardware Installation, Defect Management, Automation Testing, Teamwork