front desk hotel clerk

Your tasks

• Investigate complaints and claims .
• Register arriving guests and assign rooms.
• Resolve complaints and claims .
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Requirements

Education Secondary (high) school graduation certificate.

Computer and technology knowledge

• Word processing software.
• Central reservation system (CRS).
• Internet.

1 to less than 7 months.

What we offer

Learning/training paid by employer.

Other

Screening questions

• Are you available for shift or on-call work?.
• Are you currently a student?.

Employment terms options

• Early morning.
• Evening.
• On call.
• Day.
• Weekend.