IT Technical Support

Provide hardware, software and all front-end technical support for internal users.

Troubleshoot and resolve hardware and software application issues

Respond to and resolve help desk via telephone, email, and ticket portals

Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.

Set up new desktops and laptops with necessary business applications.

Installing and configuring computer hardware, software, systems, networks, printers and scanners.

Set up user accounts, permissions, mailboxes, groups, Users applications and other server administration items

Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).

Perform routine and preventative maintenance on printers, copiers, fax machines, scanners and other equipment.

Testing new technology and organizing cables and testing the passive network

Install, maintenance and testing security cams

Bachelor's degree in Information Technology, Computer Science, Communication Engineering or a related discipline