Accounts Receivable Lead

Team Leadership and Process Improvement

• Lead a team of three AR team members.
• Support the team in resolving complex customer, billing and collection issues.
• Allocate workload and, together with the Finance Manager, improve team workflows through automation initiatives, such as using Excel formulas or AI tools to replace manual work.

Collections and Credit Management

• Develop a plan to meet the monthly collection target and cascade it to team members.
• Ensure new customers are granted credit terms and credit limits in line with company policy.
• Negotiate payment plans with distressed customers, in coordination with Sales.
• Liaise with lawyers and collection agencies on customers with collection issues.
• Review overdue accounts and act as the key decision-maker on blocking and unblocking slow-paying customers.
• Work with Sales to resolve customer queries and disputes that delay payment.

Cash Application and Reconciliation

• Ensure the AR team applies customer receipts, including unidentified and partial payments, accurately and on time.
• Ensure statements of account are sent to customers on time every month.

Billing and Invoicing

• Ensure credit notes for goods return notes are issued within the agreed timeframe.
• Ensure credit notes for customer rebates, discounts and pricing corrections are posted on time.
• Issue tax invoices for sponsorship, marketing funds and other income.

Month-End and Year-End Close

• Prepare the AR ageing report and lists of customers on payment plans and long-overdue customers for monthly review with management.
• Complete AR month-end closing tasks by the deadline, including accruals, provisions and balance sheet reconciliations.
• Support external audit requests on receivables, including confirmations and supporting schedules.

Pre-requisites:

• A degree holder in Accountancy/Finance.

At least 5 years of full-cycle accounts receivable experience.

• At least 1–2 years of supervisory experience or demonstrated experience training and reviewing the work of junior staff.
• Hands-on experience with an ERP or accounting system such as SAP.
• Strong Excel skills, including pivot tables, lookups and reconciliations.
• Proven track record of reducing overdue debt through structured collections.
• Strong written and verbal communication in English, with the confidence to negotiate with customers and challenge internal stakeholders.
• Exposure to month-end close in a fast-paced environment.