Commercial Specialist

Your tasks

Summery To support the commercial and supply chain function by managing customer contracts, pricing models, client relationship activities, service level agreements, invoicing accuracy, and cross-functional coordination to ensure optimal delivery of pharmaceutical logistics services aligned with regulatory and business requirements.

Duites

• Client Relationship & Commercial Operations

Serve as the primary point of contact for assigned pharmaceutical clients.

Lead onboarding of new clients, including due diligence, documentation, and internal alignment.

Ensure all service agreements are properly executed, renewed timely, and updated in relevant systems.

Organize regular business review meetings with clients to discuss performance, service issues, and potential improvements.

Coordinate with finance for accurate and timely invoicing and payment follow-up.

• Contract & SLA Management

Review, draft, and negotiate commercial agreements in compliance with Egyptian pharmaceutical regulations and 3PL requirements.

Maintain master records of contracts, amendments, and client-specific terms.

Track contract renewals, performance penalties, and pricing compliance.

Ensure SLA/KPI adherence for each client account, including real-time tracking and reporting.

• Pricing & Business Development

Support pricing strategy development based on service scope, market trends, and operational costs.

Analyze market benchmarks and propose pricing strategies for tenders, proposals, and contract renewals.

Assist in tender preparations, quotations, and proposal submissions for potential clients.

Identify cross-selling and upselling opportunities within existing accounts.

Requirements

• Education:
• Bachelor’s Degree (Higher qualification) in a relevant field (e.g., Pharmacy, Science, Business Administration, or related disciplines).
• Experience:
• 3–5 years of proven experience in a commercial or client-facing role specifically within the pharmaceutical logistics, distribution, or healthcare industry.
• Technical & Computer Skills:
• Very Good proficiency in computer literacy, including MS Office applications (specifically Excel for reporting and data tracking) and hands-on familiarity with ERP or CRM systems.
• Language Proficiency:
• Very Good command of English (both written and spoken).