Virtual Assistant (VA)

Role Overview Openhill Global is looking for a detail-oriented Virtual Assistant to support our executive team and daily operations. This role is perfect for someone who thrives in a fast-paced environment and enjoys helping others succeed through excellent organizational and communication skills. Key Responsibilities

Monitor and manage support tickets, ensuring timely resolution of student and tutor issues Handle chatbot escalations by reviewing conversations and responding to user inquiries Track and monitor upcoming and live classes to identify late students, tutors or no-shows Notify parents, students and tutors of delays and follow up to ensure classes start on time Report and log incidents such as students or tutor no-shows, technical issues, or scheduling conflicts Assist students, parents and tutors with scheduling, rescheduling, and general platform support Maintain accurate records of support interactions, tickets, and resolutions Collaborate with HR and Admin teams to escalate complex issues when necessary Generate periodic reports on support performance, escalations, and platform activity Ensure a high level of customer satisfaction through clear, professional communication

Requirements

Bachelor's degree required; relevant experience may be considered in lieu of a degree 1-3 years of experience in customer support, virtual assistance, or operations Comfortable using web-based tools, dashboards, and support systems Strong written and verbal communication skills Excellent organizational, multitasking, and time management abilities Ability to work independently and handle multiple tasks simultaneously with minimal supervision Strong attention to detail and problem-solving skills Reliable internet connection and a quiet work environment Ability to handle sensitive situations professionally and calmly

Preferred Qualifications

Experience working in edtech, tutoring platforms, or online services and across multiple time zones Familiarity with customer support tools or ticketing systems Experience handling live chat or chatbot escalations Passion for education and supporting tutors and students or parents Experience working remotely with distributed teams Knowledge of CRM or data tracking tools is an advantage

What We Offer Flexible remote work environment Opportunity to work with a fast-growing global platform Competitive pay with performance-based incentives or bonuses Hands-on experience in edtech and platform operations Training and continuous skill development Career growth opportunities into operations or management roles within the company Supportive and collaborative team culture <