Field Implementation Manager
Location: Remote (U.S. and near a major airport) / Travel onsite to dealerships is required.
Schedule: Standard business hours. Approximately 3 weeks per month of onsite travel across the U.S. and Canada.
About Numa
Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital).
The Role
We’re looking for a Field Implementation Manager to bring Numa’s AI-powered platform to life inside dealerships across North America. In this role, you will spend most of your time on-site launching Numa; training staff, solving real-time challenges, and setting teams up for long-term success.
This isn’t a behind the desk job. You’ll be part trainer, part problem-solver, part motivator; showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also serve as the bridge between the field and our internal teams, sharing insights that shape how we scale onboarding and rollout.
The ideal candidate thrives in fast-paced environments, builds trust quickly, and loves being in the field. You take initiative, adapt to any audience, and are energized by the challenge of driving successful go-lives without heavy direction.
What You’ll Do
Lead onsite go-lives and ensure smooth, successful launches
Train dealership staff across roles with clear, hands-on, and engaging sessions
Partner with dealership leaders to highlight the long-term business value of Numa
Document launch outcomes and transition accounts to our Performance Architect team
Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience
Travel onsite to dealerships regularly to drive engagement and adoption
What You Bring
1+ years of customer-facing experience in training, onboarding, service, or support
Strong communication and presentation skills, with the ability to command a room and adapt to any audience
Tech-savvy, with the ability to quickly learn new systems and tools
High emotional intelligence, with the ability to build trust quickly in fast-paced environments
Excitement to travel ~3 weeks per month across the U.S. and Canada (must live near a major airport)
Nice To Have
Experience with SaaS, automotive, or phone systems
Background in field-based training, deployment, or customer onboarding
Familiarity with dealership operations or service department workflows
Experience supporting product go-lives or rollouts in a high-growth environment
Comfort using AI tools to streamline training, documentation, or workflows
Bilingual (English/French or English/Spanish) for broader coverage across the U.S. and Canada
What Success Looks Like
Deliver smooth, successful go-lives that set dealership teams up for long-term adoption
Build trusted relationships with dealership staff and leadership during launch
Ensure Numa becomes part of dealership teams’ daily workflow
Enable seamless account transitions to the Performance Architect team
Consistently surface field insights that improve how Numa scales onboarding and rollout
Why Join Numa
We believe in everyone's growth.
Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000.
Represent category-defining AI technology that is transforming the automotive industry.
Join a high-growth organization with significant opportunities for career advancement.
Compensation & Benefits
Base Salary: $70,000 - $85,000
Equity Package
Flexible PTO
Health, dental, and vision benefits
401(k) plan
At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you love being in the field, thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you.