Service Advisor/Operations Associate

Responsibilities:

Serve as the primary point of contact for customers from vehicle intake through delivery. Understand customer concerns, coordinate inspections, prepare estimates, and explain recommended repairs. Manage customer approvals, updates, complaints, and follow-ups. Coordinate daily vehicle workflow and job allocation with technicians. Track all vehicles and jobs to ensure timely completion and delivery. Monitor workshop productivity, turnaround time, quality, and technician utilization. Identify legitimate opportunities to increase average ticket through recommended maintenance and repairs. Support parts procurement, availability, and inventory controls. Ensure accurate job costing, pricing, invoicing, and payment collection. Conduct or coordinate final quality checks before vehicles are released. Maintain accurate daily and weekly workshop performance reports. Lead daily team coordination and promote accountability, professionalism, and excellent customer service.

Requirements:

3+ years of experience in automotive service, workshop operations, service advising, or a related role. Strong understanding of vehicle servicing and repair processes. Excellent customer service and communication skills. Strong organizational and problem-solving abilities. Comfortable working with numbers, targets, and performance metrics. Experience coordinating technicians or workshop teams is preferred. Experience with workshop management software/CRM is an advantage. Strong integrity and attention to detail. Ability to work in a fast-paced environment and manage multiple jobs simultaneously.

What We're Looking For:  We want someone who is commercially minded, organized, customer-focused, and takes ownership. You should be comfortable speaking with customers, managing technicians, solving operational problems, and using data to improve workshop performance.

Compensation: Competitive salary + performance-based incentives.