Customer Support Representative (UK)
About Magma Math
Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning — while giving them real-time visibility into student progress.
The result? More inclusive, engaging, and effective math classrooms for all learners.
But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math — a subject that forms the backbone of so many career paths — we believe the opportunity to improve outcomes at scale is massive.
We’re already the go-to solution in thousands of schools — and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math.
The Role
Just graduated and looking for a way to jump straight into your career? Want to experience the start-up world first-hand? Then you’ve come to the right place! We’re looking for you as a Customer Support Representative.
At Magma, the Customer team is always at the heart of the action. We work especially closely with our users and do everything we can to help them get the most value out of our product. We’re looking for a dedicated, curious and highly organized person who enjoys helping others, solving problems and delivering exceptional customer service.
In this role, you’ll be in daily contact with our users, answering questions, handling support requests and helping them overcome challenges when using our platform. You’ll analyze and solve problems, mainly through our support chat but also by phone and email. You’ll also be the first point of contact for bugs reported by users: you’ll investigate the reported issues and communicate them internally to our Product team. To succeed in this role, you need excellent written and verbal communication skills, a keen eye for detail and the ability to deliver first-class customer service even under pressure.
As a Customer Support Representative, you’ll also manage our customer Help Center, create guides and set up user accounts on the platform. You’ll be one of the most important faces of Magma and play a key role in shaping our users’ experience, making sure they receive outstanding support at every stage of their customer journey.
If you love solving problems, helping others succeed and are ready to go the extra mile, we look forward to hearing from you.
What we’re looking for
You’ll thrive in this role if you:
- Are passionate about delivering exceptional customer service and creating great user experiences.
- Feel at home in a fast-paced environment, take ownership and enjoy solving problems.
- Communicate excellently, confidently juggle multiple priorities and handle challenging conversations with ease.
- Are proactive and eager to learn, always looking for ways to improve both the customer experience and internal processes.
- Pick up new technologies quickly; experience with Excel and basic AI knowledge are a plus.
Requirements
- Some initial work experience in a customer-facing service or support role.
- Fluent, native-level English.
- Curiosity, initiative and a proactive way of working.
- Completed secondary education. Bonus points if you like math!
- Based in London
What we offer
- A key role on an exciting journey. We’re a young company with ambitious goals and meaningful work
- Fantastic colleagues in a positive work environment with great learning opportunities
- The chance to contribute to a meaningful mission and make an extraordinary impact on education, society and how children around the world learn math
Start: As soon as possible
Location: Kingsbourne House, 229-231 High Holborn, London, WC1V 7DA
Note: We work from the office four days a week because we believe the best ideas come from great people working closely together. Option to work from home on Fridays.
Our recruitment process
- Initial interview
- Trajectory interview
- Final interview (“Bar Raiser”)