CRM Quality auditor

is Responsible for conducting daily and periodic audits of CRM records, operational activities, service processes, and employee compliance to ensure accuracy, adherence to approved procedures, service standards, and CRM requirements. The role identifies errors, non-compliance, service misconduct, and process gaps, and follows up on corrective action plans to ensure issues are resolved. Key of the Role: A) Monitor and evaluate the effectiveness of operational workflows, ensuring compliance with company standards and best practices. B) Conduct regular audits on processes, service delivery, and customer satisfaction metrics. c) Identify gaps in procedures and recommend improvements to enhance efficiency and customer experience. D) Develop and implement quality assurance policies, guidelines, and checklists. E) Collaborate with department heads to ensure consistent adherence to quality protocols. F) Analyze customer feedback and service reports to identify recurring issues and implement corrective actions. G) Provide training and guidance to employees on using and keeping the data on CRM H) Maintain detailed reports on audits, assessments, and quality improvement initiatives. I) ability to create, impalement and educate the correction plans needed.

Qualifications

Experience in the travel, hospitality, or service industry is strongly preferred.

• CRM Knowledge is a MUST
• Zoho CRM experience is preferred.

the candidate must speak and write English fluency. Required Skills: strong communication skills. problem solving skills. High attention to details. --------------------------- Work Terms and Conditions: From Sunday to Thursday 2 days off. Shift: 10am:6pm. location: Cairo office- New Nozha. Basic Salary: 12K Net + Monthly bonuses based on KPI's (after probation period). Social insurance - Medical insurance allowance.