Senior Software Engineer & AI Consultant
Accountabilities: Design, develop, and implement scalable generative AI solutions, including AI agents, automation tools, and intelligent workflows that address complex business needs.
Build and optimize AI applications using leading platforms and frameworks such as AWS Bedrock, Gemini, OpenAI SDK, and Claude AI.
Develop Retrieval-Augmented Generation (RAG) pipelines, agentic architectures, and AI-powered systems that move beyond basic API integrations.
Support AI users through structured troubleshooting, incident management, and technical issue resolution following established methodologies such as PDCA and Root Cause Analysis (RCA).
Create internal tools, automation scripts, and custom AI agents to improve workflows, operational efficiency, and user experiences.
Develop and maintain technical documentation, knowledge bases, best practice guides, and standardized resolution playbooks.
Monitor and analyze operational performance indicators, including Average Handling Time (AHT), First Response Time (FRT), First Time Resolution (FTR), SLA compliance, and AI adoption metrics.
Collaborate with cross-functional teams to translate business requirements into production-ready AI solutions.
Participate in operational routines, including stand-ups, service reviews, governance meetings, and continuous improvement initiatives.
Requirements:
Strong experience in software development, prompt engineering, and integrating solutions powered by Large Language Models (LLMs), particularly AI assistant and agent-based solutions.
Advanced backend development skills using Python and Node.js to build automation workflows, AI agents, scripts, and internal productivity tools.
Hands-on experience with cloud infrastructure, including AWS services and container orchestration technologies such as Kubernetes.
Knowledge of modern connectivity solutions, messaging platforms, and Model Context Protocol (MCP) concepts.
Experience applying structured technical problem-solving approaches, including PDCA, incident management, and Root Cause Analysis.
Familiarity with ticketing platforms, documentation systems, internal knowledge bases, and enterprise collaboration tools.
Ability to analyze operational data and create dashboards or reports focused on technical performance indicators and service quality.
Strong communication skills with the ability to collaborate with international teams and technical stakeholders.
Advanced English proficiency is required for daily interaction with global teams, AI leaders, and users.
Benefits:
Health and dental insurance.
Meal and food allowance.
Childcare assistance and extended paternity leave.
Partnerships with gyms and wellness professionals through health and fitness programs.
Profit Sharing and Results Participation (PLR).
Life insurance coverage.
Continuous learning opportunities through internal education platforms.
Access to discount programs and partner benefits.
Online platforms focused on physical, mental, and overall well-being.
Pregnancy and responsible parenting support programs.
Partnerships with online learning platforms and language learning solutions.
A collaborative and inclusive environment with dedicated well-being and inclusion support teams.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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