Desktop and Site Support Technician

Accountabilities: Provide in-person, phone, and remote technical support to end users, diagnosing and resolving hardware, software, network, and system issues.

Troubleshoot desktop computers, laptops, printers, peripherals, mobile devices, and other IT equipment.

Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business applications.

Perform routine hardware maintenance, repairs, upgrades, replacements, and equipment preparation.

Support basic network troubleshooting, including connectivity, TCP/IP, DNS, DHCP, and network-access issues.

Prepare and configure desktops, monitors, keyboards, and other equipment for new and existing remote employees, including packaging and shipment coordination.

Provide technical onboarding support to new hires, helping users connect to company systems and properly configure their equipment.

Educate users on hardware and software best practices to reduce recurring technical issues.

Maintain accurate records of support requests, troubleshooting activities, IT assets, and equipment inventory.

Collaborate with other IT team members on escalated technical issues, infrastructure initiatives, and broader IT projects.

Prioritize and manage multiple support requests effectively while maintaining a strong customer-service experience.

Provide emergency technical assistance during major outages or critical incidents when required, with eligible hours potentially compensated through lieu time.

Requirements:

Current enrollment in a computer-related program, a completed computer-related education, or equivalent professional IT experience.

Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are valued.

Hands-on experience troubleshooting Windows and macOS operating systems.

Familiarity with Microsoft Office 365, Active Directory, and remote desktop/support tools.

Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and connectivity troubleshooting.

Knowledge of computer hardware components, peripherals, and their functions.

Strong problem-solving skills with a methodical, detail-oriented approach.

Excellent written and verbal communication skills and the ability to explain technical issues clearly to non-technical users.

Customer-first mindset with a friendly, patient, and professional approach.

Ability to manage competing priorities and work effectively in a fast-paced support environment.

Willingness to learn, adapt, and develop knowledge of new technologies and IT practices.

Ability to work fully on-site and remain within reasonable commuting distance of the primary Toronto locations.

Benefits:

Annual base salary of approximately $45,000 CAD.

Fixed Monday-to-Friday schedule with a 9-hour shift, either 8:00 AM–4:00 PM or 9:00 AM–5:00 PM.

Comprehensive health and dental benefits.

Paid training and onboarding support.

Tuition reimbursement and learning opportunities.

Internal career development and advancement opportunities.

Employee perk programs and referral incentives.

Opportunity to gain broad hands-on experience across desktop support, hardware, software, networking, and remote employee technology.

Inclusive workplace with support and accommodations available throughout the hiring process for candidates with disabilities.

Emergency support opportunities during major outages, with eligible hours potentially covered through lieu time.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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