Customer Success Sênior | Parcerias Estratégicas
Accountabilities: The Customer Success Senior professional will be responsible for managing strategic partnerships, strengthening relationships, and ensuring partners achieve success through a consultative and results-oriented approach. The role requires ownership, analytical thinking, and collaboration with multiple teams to continuously improve the customer journey.
Manage strategic relationships with partners, ambassadors, and key stakeholders, ensuring engagement and long-term value creation.
Act as a consultative partner by monitoring results, identifying opportunities, and proposing improvements.
Develop relationship plans and initiatives that strengthen partnerships and increase business impact.
Lead recurring meetings, business reviews, alignments, and follow-ups with partners.
Support partners in the adoption of the platform and in improving outcomes for their customers.
Collaborate with Product, Sales, Marketing, and Customer Success teams to align strategies and deliver better experiences.
Create processes, suggest operational improvements, and contribute to the evolution of the Customer Success structure.
Analyze customer scenarios and performance indicators to identify opportunities for growth and retention.
Requirements:
The ideal candidate has experience in Customer Success, Customer Experience, or strategic relationship management within technology-driven businesses. The role requires strong communication skills, a consultative mindset, and the ability to manage partnerships with autonomy and strategic vision.
Experience in Customer Success, Customer Experience, or relationship management roles within SaaS companies.
Experience working with technology solutions, CRM platforms, digital products, or e-commerce environments.
Strong communication and relationship-building skills with different customer and partner profiles.
Consultative approach with the ability to understand business needs and recommend solutions.
Good business understanding and interest in customer retention, marketing, and performance strategies.
Analytical ability to interpret scenarios, identify opportunities, and support decision-making.
Organized, proactive profile with ownership and autonomy to manage priorities.
Experience with B2B technology companies is considered a plus.
Knowledge of e-commerce, digital marketing, CRM platforms, or artificial intelligence productivity tools is a differentiator.
Benefits:
Health insurance.
Flexible meal and food benefits through Swile.
Access to TotalPass wellness and fitness programs.
Remote work model.
Opportunity to work in a fast-growing technology environment with autonomy and collaboration.
Professional growth through exposure to strategic partnerships and business development initiatives.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
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