Customer Supply Chain Manager

We are looking for a Customer Supply Chain Manager to lead the end-to-end supply chain strategy and execution for a strategic customer in Singapore. This is a customer-facing role where you will connect customer requirements, supply chain strategy and cross-functional execution to ensure reliable delivery, competitive cost, supply resilience and continuous improvement. You will serve as the primary supply chain interface for the customer , partnering closely with internal teams across procurement, planning, manufacturing and quality, as well as engaging senior customer stakeholders to drive performance and long-term supply chain excellence. Responsibilities  Customer Supply Chain Strategy & Planning  ·      Understand the customer's demand forecast, production schedule, and supply chain maturity expectations  ·      Develop and maintain a supply chain road map aligned to customer growth plans (ramp timelines, new product introductions, footprint changes)  ·      Manage capacity planning to ensure Ichor's supply base can fulfill customer demand without disruption or excessive inventory  ·      Lead quarterly business reviews with customer covering delivery performance, cost initiatives, and supply chain strategy  Dual-Sourcing& Supply Chain Risk Management  ·      Identify critical components or categories where dual sourcing is required to meet customer reliability expectations  ·      Advocate and track qualifying second sources, manage their ramp, and ensure they maintain qualification over time  ·      Monitor supply chain risk (supplier concentration, geographic exposure, financial health) and develop mitigation plans  ·      Manage supplier transitions, consolidations, or changes with customer visibility and alignment  CostOptimization & Commercial Alignment  ·      Lead cost reduction initiatives aligned with customer expectations and competitive benchmarking  ·      Partner with commodity teams to identify sourcing opportunities, negotiate pricing, and manage cost pass-throughs  ·      Ensure cost targets and cost reductions are aligned with customer direction and contractual commitments  ·      Manage inventory stocking programs and customer liability — balancing safety stock with working capital efficiency  Continuous Improvement & Customer Programs  ·      Manage customer-directed improvement initiatives (cost reduction, quality, delivery, lead time reduction)  ·      Coordinate joint continuous improvement programs — identifying opportunities and tracking benefitrealization  ·      Lead supplier performance reviews and improvement plans for suppliers serving this customer  ·      Report on supply chain initiatives, improvement progress, and supply chain health metrics to customer  Material Flow& Escalation Management  ·      Ensure on-time delivery through material escalation coordination — identifying supply risks early and resolving them before they disrupt customer schedules  ·      Manage expediting, material shortage resolution, and customer notification in case of delivery risk  ·      Coordinate with manufacturing operations, procurement, and customer to resolve material constraints  ·      Maintain visibility into supply chain health; escalate risks to internal leadership and customer as appropriate  ·      This role may manage Material Programmanages for customers if and when customer scope requires  Forecast & Demand Alignment  ·      Partner with customer on demand planning and forecast accuracy  ·      Ensure internal planning and procurement teams have accurate, timely customer forecasts  ·      Manage demand volatility and plan for ramps, downturns, and product transitions  ·      Drive forecast accuracy; identify and resolve root causes of demand misalignment  Customer-Facing Reporting & Communication  ·      Own a customer scorecard covering delivery, quality, cost, and supply chain health metrics  ·      Prepare and present monthly/quarterly supply chain business reviews and performance reports  ·      Serve as the voice of the custome rinternally — advocating for customer needs in prioritization and resource allocation  ·      Manage requests for information(RFIs), customer questionnaires, and supply chain assessments  Requirements  ·      8+years in supply chain, procurement, or supply chain program management  ·      3+years in a customer-facing or account management role — managing customer expectations and relationships in supply chain management ·      Experience managing dual-sourcing strategies, supplier transitions, or supply chain risk mitigation  ·      Strong understanding of demand planning, capacity planning, and supply chain metrics  ·      Demonstrated success leading cross-functional initiatives and managing competing priorities  ·      Excellent communication and presentation skills — comfortable engaging with C-level customer stakeholders  ·      Semiconductor capital equipment, precision manufacturing, or complex supply chain environment preferred