IT Support Associate
Overview:
We are seeking a Junior IT Support Technician to join our IT Support Team. This role is ideal for someone passionate about technology and eager to provide IT system support. The role supports the Desktop Systems and General IT matters at the Guidepoint office in Shanghai.
This includes triaging hardware and software issues, network problems and other IT tasks as assigned.
What You'll Do:
Provide helpdesk support to a technical and non-technical staff in a Windows/MAC environment
Management of desktop systems, and applications (MS Office / Firefox, etc)
Setting up and configuring new desktops and users
Troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc)
Available off hours to monitor and respond to support calls and alerts;
Printer management; Audio/Video devices
Provide remote support to global users
Manage and support mobile devices
Inventory management
Maintain a knowledge base, documentation and administration procedures
Research on new technology
Knowledge of Ticketing systems/Helpdesk ( ManageEngine , ServiceNow , Jira etc)
Basic troubleshooting /understanding : Azure environment , Endpoint , Intune , O365 Admin Portal / Exchange Online
What You Have:
Bachelor's Degree
3-4 years of experience with IT Support in a corporate office environment
Previous internship/volunteering/extracurricular experience
OS: Working knowledge of Windows OS. (Mac/Linux a plus)
Networking: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory
Security: Data & Network security
Network/traffic security (file/folder, content filtering, etc)
Knowledgeable in Spy/Malware/Virus vulnerabilities
Spam filtering; Knowledge of messaging protocols
Hardware: Dell Laptops, Printers, Docking Stations, Monitors
Applications: Basic Desktop applications,
Application deployment and updates as needed
Microsoft Suite, including Teams, O365 Office Suite
Data recovery tools, Microsoft Office, QuickBooks, etc
Telecommunication
Skills you will bring:
Ability to work in a fast-paced, results-oriented environment
Excellent time management and organizational skills
Outgoing personality with the ability to speak with people at all professional levels
Intellectual curiosity and desire to learn
Excellent written and verbal communication skills in English
Demonstrated ability to work both individually and as part of an international team
What We Offer:
14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days
Social insurances and housing fund
Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
Free snacks and beverages in the office, including free coffee
Competitive salary depending on experience.
Casual work environment,
Monthly birthday celebration, team building, and other social events
Entrepreneurial environment, autonomy, and fast decisions
International exposure to the global Guidepoint service teams
Summer and winter team events
About Guidepoint:
Guidepoint powers end-to-end research workflows for the world’s best research teams.
Backed by a global network of more than 2 million experts and over 1,600 employees , Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.
At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.
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