You'll work alongside Faction's founding team to deploy our AI agents against the hardest problems in industrial commerce - taking customers from signed deal to live production, and keeping them there.
The role is intensely commercial and deeply product-centric - some days you're on a call walking through a demo you built, other days you're scoping a new feature with engineering. It requires a bias toward action, sharp product intuition, and deep empathy for the people doing this work every day.
WHAT YOU'LL DO
Deployments
- Own live customers end-to-end. This is the biggest lever in the short term. You run multiple deployments from post-sale design through go-live and stabilization
- Own the relationship with VP-level stakeholders throughout their deployment journey
- Turn messy client reality into clear plans and strategy - coordinate daily with engineering and sales, translating client needs into engineering priorities and deployment context into deal strategy
- Run user onboarding and training sessions; build the materials to support them throughout
- Convert pilots into full deployments. Keep stakeholders engaged - visits, gifts, whatever it takes to stay close
- Track usage across deployments - run reactivation sessions when engagement drops
Product
- The biggest lever long-term. Product revamps are always underway, and customers are pulling for more products than we ship today
- Own the cadence of what we sequence next: build, sell, deploy, keep sticky
- Relentlessly identify what creates the most customer value and translate it into product. Combine exceptional taste with technical fluency, so ideas become specific, buildable features
- Be aggressive about automation (including automating your own work)
Demos
- Own the demo flow with engineering as a shared resource. Excellent demos are a massive unlock. You’d ship prospect-specific and vertical demos (e.g. PVF, HVAC, Electrical, Auto, LBM) - helping to close $XXm in ARR
Hiring
- Document every process and lesson learned from deployments - then prepare to hire and build a team (FDE, SWE) underneath you that executes from these playbooks
- Always be hiring. Engineering capacity is a global constraint on sales
EXAMPLE PROJECTS
- Take a $5bn distributor from signed contract to full go-live in 3 weeks - mapping their ERP data model, configuring our AI agents against their catalog, training their inside sales team, and managing the executive relationship throughout
- Build a demo environment that lets prospects see their own SKU data running through our system during a sales call - then iterate on it weekly based on close rates
- Notice usage dropping at a live customer, diagnose the root cause, and go on-site to fix it
- Write the PRD for a new product surface, ship it with engineering in two weeks, and deploy it to a customer in the third week
- Stand up internal tooling that lets the team delegate repetitive deployment tasks to coding agents
WHAT WE'RE LOOKING FOR
A sharp, technical operator who wants to be in the room where deals close and systems go live. Specifically:
- Product taste - especially on UI/UX, copy, AI failure modes
- Customer obsession - craves feedback, watches usage data maniacally
- Low ego - will do whatever it takes, no task too small
- Technical - can read a PR, navigate an ERP schema, and debug an integration without flinching. Comfortable using coding agents and picking up whatever new concepts the job demands
- Comfort in chaos - the role evolves as the company grows - this should energize you
Our Culture
- Focus. Accelerate industrial commerce. Everything else is noise
- Ownership. You build, deploy, and own outcomes
- Velocity. Ship fast. No red tape. We work 9-9-6
- Impact. Your work runs $Xbn+ customer operations
Compensation & Benefits
- Top-of-line compensation and equity
- Visa sponsorship - we will do everything in our power to get you to NYC
- No barriers - we cover relocation, team meals, and whatever tools or resources you need to get the job done
- Elite team - a small, intense group from the world's best institutions. We're obsessed with winning and have a lot of fun while making it happen