Medical Call Center Agent

• Handle incoming calls and respond to patient inquiries professionally.
• Make outbound calls to follow up with leads and promote services (telesales).
• Book, confirm, and reschedule appointments.
• Provide accurate information about dermatology services, offers, and treatments.
• Maintain patient records and update the system regularly.
• Handle patient complaints and ensure high levels of satisfaction.

Requirements:

• Previous experience in call center, customer service, or telesales (medical background is a plus)
• Excellent communication and persuasion skills
• Good command of English (Arabic is a must)
• Strong customer service mindset