Customer service executive - Air Export
The Logistics Operative will be responsible for receiving shipping instructions and following customer-specific guidelines in the preparation, coordination, and transmission of export and import transactions, with a primary focus on airfreight export operations.
Essential Duties and Responsibilities
- Coordinate with carriers, airlines, and origin and destination agents.
- Prepare, issue, and process export airway bills, ensuring accuracy and compliance with customer and operational requirements.
- Transmit export shipment information and airway bills to SAT as required.
- Coordinate the EUR.1 movement certificate and other certificates and documentation required for import operations.
- Download and review CASS (Cargo Accounts Settlement Systems) information and documentation.
- Review and follow customer-specific Standard Operating Procedures (SOPs).
- Ensure compliance with TSA requirements and ACE Quality Assurance Standards.
- Coordinate special shipments, including perishables such as medicines and samples, when required.
- Communicate effectively with internal teams, carriers, agents, and customers throughout the shipment process.
Education and Experience
- Bachelor's degree in International Affairs, Logistics, International Business, or a related field.
- Previous experience in airfreight, logistics, or freight forwarding.
- Experience in airfreight export (Expo) is strongly preferred.
- Experience in airfreight import (Impo) is desirable, but the position requires greater experience and exposure to airfreight export operations.
- Excellent customer service and communication skills.
- Ability to manage multiple shipments and priorities simultaneously.
- Advanced English speaking ability is required.
Economic Offer
- NET Salary: $18,000–$20,000 MXN per month
- Benefits according to Mexican Law
- Food vouchers
- Hybrid work: 2 days of Home Office after completing 6 months with the company
- Schedule: Monday–Friday, 9:00 a.m.–6:00 p.m.
Requerimientos
- Educación mínima: Educación superior
- Licenciatura 2 años de experiencia
- Idiomas: Inglés
- Edad: entre 25 y 40 años
- Conocimientos: Manejo de carga aérea
- Palabras clave: servicio, service, directivo, mando, gobierno, regencia, executive, managing, ejecutivo, exportacion