Senior Document Management Systems Administrator

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

What We're Looking For

Cross River Bank is seeking an experienced AVP, Enterprise Applications Administrator to lead the administration, optimization, and evolution of our enterprise SaaS application ecosystem. In this role, you'll serve as the technical backbone for platforms that support Legal, Compliance, Risk, and Governance functions — ensuring our systems are secure, scalable, and aligned with business objectives. You'll partner across departments to translate complex business requirements into reliable, well-governed technical solutions.

Responsibilities

Platform Administration: Architect, administer, and maintain enterprise SaaS platforms surrounding document management across the organization

Access & Security Management: Manage user provisioning, roles, permissions, and access controls in alignment with security and compliance standards, including RBAC, IAM, SSO, and provisioning automation

Workflow & Configuration Management: Configure and optimize workflows, templates, metadata schemas, dashboards, reporting, and automation within SaaS platforms to drive operational efficiency

System Health & Performance Monitoring: Monitor system performance, health metrics, and usage analytics to ensure platform reliability and identify opportunities for improvement

Vendor & Release Coordination: Coordinate vendor support engagements, system upgrades, patch management, and release management across all administered platforms

Platform Implementation & Enhancement: Lead platform implementations, enhancements, and system configuration changes from requirements through deployment

Integration & Data Management: Support SaaS integrations using APIs and middleware, including data migration and system integration projects across enterprise platforms

Governance & Compliance Assurance: Ensure audit readiness, enforce data retention policies, and contribute to business continuity planning in alignment with data governance and compliance frameworks

Stakeholder Engagement & Training: Facilitate stakeholder workshops, requirements gathering sessions, and user training programs to drive adoption and maximize platform value

Documentation & Change Management: Maintain comprehensive documentation including scripts, procedures, and checklists; lead change management and process optimization initiatives

Qualifications:

Required:

5+ years of experience administering enterprise SaaS or DMS applications

Hands-on experience with document management systems such as LogicGate (GRC / Risk Management), Icertis Contract Lifecycle Management (CLM), DocuSign, and Box.com platforms

Experience managing user provisioning, roles, permissions, and access controls aligned with security and compliance standards

Demonstrated ability to configure workflows, templates, metadata, dashboards, reporting, and automation within SaaS platforms

Experience coordinating vendor support, system upgrades, and release management

Experience leading platform implementations, enhancements, and system configuration changes

Ability to translate business requirements into scalable technical solutions

Familiarity with SaaS integrations using APIs and middleware, including data migration and system integration projects

Strong knowledge of role-based access control (RBAC), data governance, and compliance frameworks

Experience supporting Legal, Compliance, Risk, or Governance teams

Familiarity with Identity & Access Management (IAM), SSO, and provisioning automation

Ability to ensure audit readiness, data retention policies, and business continuity planning

Experience facilitating stakeholder workshops, requirements gathering, and user training

Strong skills in documentation, change management, and process optimization

Excellent analytical, communication, and stakeholder management skills

Strong troubleshooting skills, a methodical approach to problems, and a willingness to document what you do (scripts, procedures, checklists)

Preferred:

Exposure to REST APIs or application integrations (e.g., supporting interfaces between DMS, finance, and other enterprise systems)

Practical experience with application installations, updates, or upgrades — ideally including work on server-side applications, not just desktop clients

Prior experience as an Applications Support Engineer, Application Analyst, or Enterprise Applications Support in a law firm, financial services, or other professional services environment

#LI-AC1 #LI-Hybrid

Salary Range: $180,000.00 - $210,000.00 Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.