IT Senior Staff

1. Networking & Security

• Manage LAN, WAN, Wi-Fi, VPN, and network infrastructure.
• Administer firewalls, switches, routers, and access points.
• Support IT security policies, access control, and data protection.
• Monitor and resolve network and security incidents.
• Support backup, DR, BCP, and cybersecurity.

1. IT Infrastructure

• Manage servers, storage, backup systems, and core infrastructure.
• Support Active Directory, DNS, DHCP, file servers, and email systems.
• Install, patch, upgrade, and maintain IT infrastructure.
• Support system migration and cloud/hybrid environments.

1. Vendor Management

• Coordinate vendors and service providers.
• Monitor SLA and vendor performance.
• Support IT procurement.

1. Help Desk & User Support

• Provide IT support under SLA.
• Support PCs, laptops, printers, CCTV, and access control.
• Troubleshoot on-site and remote issues.
• Prepare user guides and basic training.

1. IT Asset Management

• Manage IT assets, software, and licenses.
• Maintain asset records, warranties, and license compliance.

1. ERP & Application Support

• Support ERP operations and troubleshooting.
• Coordinate with ERP vendors.
• Support testing, upgrades, new modules, and interfaces.

1. Manufacturing IT Support

• Support production systems, label printers, barcode devices, factory network, CCTV, and security systems.
• Work with Production, Engineering, and Quality teams.

1. IT Compliance & Documentation

• Maintain IT policies and documentation.
• Update network diagrams.
• Support audits, risk, change management, and compliance.

Qualifications: Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field Experience in IT infrastructure, networking, ERP systems, or related roles Experience in a manufacturing or factory environment is preferred Hands-on experience in IT support, system operation, or IT service management