Customer Services Engineer - EV Charger

JOB DESCRIPTIONS

1. Service Operations & SLA Management

• Manage service partners and site engineers to ensure all issues are resolved on time in accordance with customer Service Level Agreements (SLA).
• Track, record, and analyze service tickets; coordinate cross-department efforts for effective problem resolution.

1. After-Sales Technical Support

• Provide on-site and remote after-sales technical support for customers...
• Bachelor’s degree in Electrical Engineering or related field.
• Solid knowledge and experience in electrical systems and after-sales technical support.
• Proficiency in MS Word, Excel, and basic reporting tools.
• Strong communication skills in English or Chinese (reading, presentation, and technical discussion).
• Ability to work independently and under pressure; willing to travel when required.
• Proactive,...