Consumer Banking Customer Service Staff
Obrigatório:FinTech
- Participant for building the system and SOPs for Customer Services Channels.
- Make the outbound calls to customer based on business needs as: support/ guide customer to complete Loan Application, improve Disbursement rate, check Loan purpose and any support tasks required.
- Manage and maintain relevant customer service policy and procedures.
- Connect and communicate with...
Professional requirement
- Background in Consumer banking industry and solid understanding of customer services executions.
- Proficient in MS Office applications, including Word, Excel and PowerPoint
- Strong sense of responsibility, able to work independently and efficiently
- Experience in digital lending process is a plus
Education
- Bachelor’s degree in a banking or equivalent practical experience.
Work...