Student Service Executive

Company Overview

Birmingham Academy Pte Ltd, registered with ACRA and the Ministry of Education, is a Private Education Institution under the Enhanced Registration Framework (ERF) with the Council for Private Education (CPE) since 2010.

Job Summary

Support student enrollment processes and coordinate with the Admission Team to ensure accurate and compliant handling of student applications and related documentation.

Responsibilities

• Process course applications in compliance with EduTrust Guidelines to ensure regulatory adherence
• Manage operational tasks related to student course applications to maintain smooth enrollment workflows
• Maintain and update student recruitment agent files and data accurately in coordination with the Student Services Manager
• Handle student withdrawals and transfers by collecting and organizing withdrawal information efficiently
• Manage parent and student enquiries and conduct pre-course counselling in Mandarin to facilitate clear communication and informed decisions
• Collaborate with management by performing additional responsibilities as assigned to support team objectives

Preferred competencies and qualifications

• Bachelor’s degree or equivalent educational qualification
• Experience in school student services to enhance service delivery and student support
• Strong communication and interpersonal skills to engage effectively with students, parents, and colleagues
• Ability to multitask efficiently and maintain accuracy in data entry under fast-paced conditions
• Professionalism, meticulous attention to detail, and adaptability to work effectively in a dynamic environment