Telesales Officer

Contract type: Fixed-term seasonal contract (festive season) with potential to convert to a permanent role based on performance.

Ashcorp is a global luxury group redefining how we experience the world through fashion, innovation, and impact. We inspire and empower generations to live intentionally, curating a lifestyle beyond the ordinary.

Ashluxe, our signature brand, continues to push boundaries in streetwear and fashion. Ashluxury, our luxury retail flagship, offers over 100 international designer brands. From our Lagos offices, Ashcorp connects fashion lovers in 23+ countries and territories with the world’s best brands. Our impact goes beyond fashion. Through YAART Incubating Programme, we are shaping the future, driving creativity, youth empowerment, and innovation.

Role Overview:

Mission (why this role exists)

The Telesales Officer exists to drive direct sales during the festive season through outbound calls, WhatsApp follow-ups, and personalised customer engagement. This is a hands-on, target-driven role focused on converting past customers, warm leads, and assigned prospects into sales, while building a personal client book and delivering excellent post-sale care.

The role is offered on a fixed-term seasonal contract. Officers who meet their net sales targets during the season, with a clean conduct record, will be offered a permanent role.

Positioning

• Is: A results-oriented sales operator expected to hit targets quickly, leverage existing knowledge of the Ashluxe ecosystem, and convert seasonal performance into a permanent opportunity.
• Is NOT: A long-term administrative or support role; this is a pure sales mandate measured against clear seasonal targets.

Key Responsibilities:

1. Selling

• Make outbound calls and WhatsApp follow-ups to past customers, warm leads, and assigned prospect lists.
• Present current collections, restocks, and seasonal offers; recommend products, sizes, and styling.
• Close sales and guide customers through payment on the Ashluxe ecosystem (Ashluxe, Plus234 Labs, and Zentaii) or the approved payment channel.
• Upsell and cross-sell, including bundles.
• Re-engage lapsed customers and build a personal client book

1. Order Management & Customer Care

• Confirm all order details (item, size, color, delivery address, delivery date) before handover to fulfillment.
• Follow up after delivery to confirm satisfaction and capture feedback.
• Explain the returns and exchange policy accurately and escalate complaints to customer service.
• Pass bulk or wholesale opportunities to Commercial Lead (Acting).

1. Records and Reporting

• Log every call, conversation and sale in the agreed tracker or CRM on the same day.
• Keep customer data accurate and confidential.
• Submit daily activity and weekly sales reports to the line manager.
• Share customer insights on demand, objections, and pricing with the Head of Business.

Requirements

• Prior sales, retail, or clienteling experience, with a record of achieving sales targets.
• Confident, persuasive phone manners.
• Demonstrated competency with excel, Google Sheets, or CRM software.
• Working knowledge of Ashluxe ecosystem (Ashluxe, Plus 234Labs and Zentaii) products, sizing and the brand's customer.
• Highly organised, self-directed, and able to thrive in a fast-paced, target-driven environment.
• Available to work on-site in Lagos for the festive season.

Benefits

Why Join Us?

• Clear path to a permanent role based on performance during the season.
• Opportunity to make immediate impact by driving direct sales and building lasting customer relationships.
• Competitive seasonal compensation with the potential for long-term career growth within the Ashcorp group