Service Manager

Your tasks

We are looking for an experienced and hands-on Service Manager to lead our technical service team supporting MCC semiconductor Burn-in Systems.

The successful candidate will be responsible for managing service operations, equipment installation, troubleshooting, repair, RMA management, preventive maintenance, and customer technical training.

1. Service Team Management

• Lead, manage, and develop the service engineering team.
• Plan and coordinate daily service activities and manpower allocation.
• Monitor service performance, response times, and customer satisfaction.
• Establish service procedures, technical documentation, and KPIs.

2. Equipment Installation & Technical Support

• Manage installation, commissioning, and acceptance testing of MCC Burn-in Systems.
• Provide troubleshooting, preventive maintenance, and corrective maintenance support.
• Coordinate equipment upgrades and technical modifications.
• Support customers in Singapore and overseas when required.

3. RMA & Repair Management

• Oversee the complete RMA process, including failure analysis, repair, testing, and return shipment.
• Manage repairs of burn-in system components, electronic boards, power supplies, controllers, and related modules.
• Coordinate with manufacturers and suppliers for technical support and spare parts.
• Monitor repair turnaround time and implement continuous improvements.

4. Customer Support & Training

• Provide technical training to customers and internal service engineers.
• Act as the main technical contact for service-related issues.
• Handle customer escalations and ensure timely problem resolution.
• Develop service manuals, troubleshooting guides, and training materials.

5. OEM & Internal Coordination

• Work closely with MCC headquarters on technical issues, product updates, and service improvements.
• Coordinate with sales, application engineers, and other departments.
• Maintain service records and prepare regular service performance reports.

Requirements

This role requires strong technical knowledge, leadership skills, and the ability to work closely with customers, engineers, and equipment manufacturers.

• Diploma or Bachelor's Degree in Electrical, Electronics, Mechanical, Mechatronics Engineering, or a related field.
• Minimum 5 years of relevant experience in semiconductor equipment servicing, maintenance, or technical support.
• Experience leading or supervising a technical service team is preferred.
• Strong troubleshooting skills in electrical, electronic, mechanical, and control systems.
• Experience in equipment installation, commissioning, RMA, and repair operations.
• Knowledge of semiconductor Burn-in Systems, Burn-in Ovens, ATE, or semiconductor test equipment is highly advantageous.
• Familiarity with PLC, temperature control, power supplies, and industrial automation systems is an advantage.
• Good communication, problem-solving, and customer management skills.
• Willingness to travel overseas when required.

What we offer

• Opportunity to lead and develop a semiconductor equipment service team.
• Direct technical collaboration with an international equipment manufacturer.
• Exposure to advanced semiconductor burn-in and testing technologies.
• Career development opportunities in a growing semiconductor equipment business.

How to apply

To Apply: Please submit your resume with your current salary, expected salary, and notice period.