Property management specialist

Key Responsibilities Property Operations

• Manage daily operations of assigned properties.
• Conduct regular property inspections and ensure high presentation standards.
• Coordinate preventive and corrective maintenance.
• Supervise maintenance contractors and service providers.
• Ensure all properties comply with safety and Civil Defense requirements.

Tenant Management

• Serve as the primary point of contact for tenants.
• Handle tenant inquiries, complaints, and service requests.
• Coordinate move-in and move-out inspections.
• Maintain strong relationships with tenants and property owners.
• Improve tenant retention and satisfaction.

Lease Administration

• Prepare tenancy agreements and renewals.
• Manage lease expirations and renewals.
• Register and manage contracts through the Ejar platform.
• Maintain accurate lease documentation.

Rent Collection

• Monitor rental payments.
• Follow up on overdue payments.
• Coordinate with Finance regarding invoices and receipts.
• Prepare collection reports and aging reports.

Property Maintenance

• Receive maintenance requests.
• Assign work orders.
• Follow up until completion.
• Ensure contractor performance meets agreed SLAs.

Owner Relations

• Prepare monthly reports for property owners.
• Provide occupancy reports.
• Present maintenance summaries.
• Recommend operational improvements.

Documentation & CRM

• Maintain complete property records.
• Update CRM with tenant information.
• Maintain digital documentation.
• Track renewals, maintenance history, and occupancy.

Reporting Prepare periodic reports including:

• Occupancy Rate
• Collection Report
• Vacancy Report
• Maintenance Report
• Lease Expiration Report
• Property Performance Report

Compliance

• Ensure compliance with Saudi real estate regulations.
• Coordinate with REGA requirements.
• Maintain Ejar compliance.
• Ensure documentation is complete and updated.

Job Requirements Education

• Bachelor’s Degree in:
• Business Administration
• Real Estate
• Property Management
• Facilities Management
• Or related field

Experience

• 2–5 years of experience in:
• Property Management
• Real Estate Operations
• Leasing Administration
• Facilities Management

Technical Skills

• Experience using the Ejar platform.
• CRM experience (Zoho CRM preferred).
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Knowledge of property management software (Yardi, SAP RE, Oracle, etc.) is an advantage.
• Ability to prepare reports and analyze operational data.

Knowledge

• Saudi tenancy regulations.
• REGA regulations.
• Lease administration.
• Rent collection procedures.
• Property maintenance coordination.
• Vendor management.
• Budget and expense tracking.

Soft Skills

• Excellent communication skills.
• Strong negotiation skills.
• Customer service mindset.
• Time management.
• Attention to detail.
• Problem-solving abilities.
• Ability to manage multiple properties simultaneously.
• Teamwork and collaboration.

Language

• Arabic: Native.
• English: Professional working proficiency.

⸻ Preferred Qualifications

• REGA-related certification.
• Experience with commercial properties.
• Experience managing mixed-use developments.
• Valid Saudi driving license.
• Knowledge of budgeting and financial reporting.

⸻ KPIs

• Occupancy Rate
• Lease Renewal Rate
• Rent Collection Rate
• Tenant Satisfaction Score
• Average Maintenance Response Time
• Maintenance Completion Time
• Number of Overdue Payments
• Property Inspection Completion Rate
• Owner Satisfaction
• CRM Data Accuracy
• Vacancy Turnaround Time
• Compliance with Ejar and REGA requirements