Senior Specialist Digital Change Management
Job purpose
As a key member of the digital change management team, the senior specialist, digital change management partners closely with the business functions to capture, understand, prioritize, and describe their digital demands. Provide the primary business interface to digital delivery and enablement functions for an effective alignment with business needs. The senior specialist, digital change management assists in managing the communication with the customer functions. Leads the transition efforts and helps customers in adopting and adapting to the new digital services and solutions. Responsible for maintaining optimal customer satisfaction levels, the senior specialist, digital change management proactively identifies service improvement opportunities and works with the customers in the resolution of service conflicts.
Key accountabilities
Digital change management
Serve as “a trusted advisor” and the primary point of contact from digital for business line managers and key contacts in order to communicate IT services and capabilities.
Plan and lead the liaison between the business functions and the group digital & cybersecurity teams to provide the required guidance to the business users and maintain a positive relationship with group digital & cybersecurity customers.
Develop recommendations to facilitate the joint or coordinated application project delivery across business units in collaboration with other digital teams.
Evaluate joint initiatives as they relate to corporate strategy to ensure convergence and opportunities for measurable success.
Support high-level feasibility studies in the pre-project phase to determine the viability of progressing a solution or a service.
Market digital solutions to the business and run awareness campaigns to promote their efficiency and utilization.
Develop a communications program to maintain an effective communication channel with customers that builds stronger relationships.
Define digital change management strategy across the group companies and standardize the communications for the group digital & cybersecurity projects.
Build and improve customer relationships, e.g., conducting surveys, forming focus groups, benchmarking best practices, analyzing information and application usage.
Advise the business line on the risks and benefits of existing and new technology to build competitive advantage and improve business performance.
Coordinate with the internal digital & cybersecurity teams to develop and maintain multi-year business capability roadmaps.
Contribute to business strategic planning process and facilitate the group digital & cybersecurity execution of business changes through the use of technology to meet the function’s objectives.
Plan, supervise, and coordinate all activities in the assigned area to meet functional objectives.
Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective business objectives.
Implement approved function, division, department, and section policies, processes, systems, standards, and procedures in order to support execution of the work programs in line with company and international standards.
Stakeholder management
Supervise the tracking of business portfolio communications of group digital & cybersecurity projects.
Lead the liaison with business unit management and enable them to articulate their technology needs and requirements that will advance business performance.
Act as a subject matter expert for future domain-specific implementations.
Implement best practices for all change management activities and implementations.
Provide the required training and support to users during and after deployment of any relevant digital solutions.
Other duties
Contribute toward and promote the protection of digital assets and corporate information against threats to their security by implementing the company information security standards and all other related policies, regulations, and guidelines.
Provide input for preparation of the function, division, department, and section budgets, assist in the implementation of the approved budget, and work plans to deliver business objectives.
Performance management
Contribute to the achievement of the approved performance objectives for the function, division, department, and section in line with the company performance framework.
Innovation and continuous improvement
Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with best industry standards in order to define intelligent solutions for issues confronting the function.
Health, safety, environment (HSE) and sustainability
Comply with relevant HSE policies, procedures, controls, applicable legislation, and sustainability guidelines in line with international standards, best practices, and company code of practices.
Reports
Provide inputs to prepare management information system (MIS) and progress reports for company management.
Communications & working relationships
Internal
Regular contacts with IT management team and end-users across the group on services delivery and services operations related matters.
Frequent contacts with programs, projects managers, and architects on matters related to services transition, roadmaps development, and projects and programs delivery.
Regular contacts with counterparts in group companies on IT related matters.
External
Frequent contacts with external auditors, local and international vendors, consultants, and IT professional organizations to facilitate quality and cost-effective service delivery.
Occasional contacts with counterparts in regional and international oil companies for exchange of information, benchmarking, study visits, and other programs.
Regular contacts with local and international IT service providers on matters related to IT services delivery and strategic directions.
Qualifications, experience, knowledge & skills
Minimum qualification
Bachelor’s degree in business management, computer science, information technology, or equivalent.
Minimum experience & knowledge & skills
10 years of relevant IT experience including at least 5 years in positions of progressively increasing technical and managerial responsibilities in IT with emphasis on IT solutions, application development, and project management.