Executive Housekeeper

Company description

Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept. It offers guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service. All this is set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.

What we offer

We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.

Salaries and benefits

Competitive salary

Duty meals provided: breakfast, lunch, dinner, midnight meal, plus coffee breaks

Vacation tickets and benefits provided by the hotel

Medical insurance provided

Job description

To oversee the housekeeping operations, including the laundry and the internal communication center, ensuring that the hotel standards and procedures are fully known and followed.

To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the turn down service.

To ensure the upkeeping of all the front of the house, including the hotel entrance.

To ensure the upkeeping of all the designated back of the house areas.

To check regularly the night shift for cleaning.

To ensure appropriate stock levels for the smooth running of the housekeeping and laundry operations and to approve requisitions accordingly.

To ensure that the inventories of linen, uniforms, and other applicable items are done and recorded as scheduled.

To deal with different suppliers and contractors.

To overlook the pest control service and jointly with the chief steward and director of engineering establish the pest control schedules.

To implement housekeeping-related HACCP procedures.

To be involved in sustainable development and to apply energy and waste management.

To monitor cost control and to suggest saving programs.

To ensure all linen and uniform management and handling procedures are respected.

To implement Focus and other financial procedures.

To supervise and control lost and found, maintain records, and mail packages to clients.

To be aware of all VIPs visiting or staying in the hotel and to personally inspect VIP rooms.

To make regular room and public area inspections with the engineering department on deviations from standard set-ups and maintenance. To follow up on the out of order and out of service rooms.

To liaise with the front office on the scheduling of rooms for maintenance programs.

To ensure close coordination with the front office, engineering, food and beverage as well as guest relations regarding usual and unusual guest requests.

To daily review the night audit reports related to housekeeping.

To ensure proper coverage and supervision of the housekeeping sections at all times.

To set performance targets for all associates and constantly monitor and increase staff productivity.

To ensure and perform proper use of all the equipment and property management system, to have perfect knowledge of the set ups.

To respect schedules, terms, and deadlines as agreed with management.

To ensure that all team members are aware of the outlet timings and promote internal activities and events.

To ensure that all team members are updated with the latest administrative, organizational, operational, or other changes and news.

To conduct a daily line-up briefing with the housekeeping and laundry supervisors to recapitulate tasks and activity.

To share daily activity highlights with the director of rooms, including internal and external guest opportunities.

To assist the director of rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.

To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with guests.

To be an ambassador of the housekeeping department and of the hotel, both in and outside the workplace.

To ensure that all guests enjoy their stay being offered the finest personal service.

To escort guests rather than simply pointing out directions.

To ensure that the privacy of guests and the confidentiality of information is respected.

To act as a representative of management when dealing with guest complaints or if a member of the housekeeping team is facing difficulties that they cannot solve on their own.

To manage any guest complaint in a professional manner by owning it, resolving it to the guest’s satisfaction, and recording it.