Director of Learning and Development

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Learning & facilitation

Review the learning needs analysis for the hotel(s) prior to the budget

Review with the hotel(s) the implementation and facilitation of a hotel(s) training plan and budget that is aligned with the hotel’s goals and strategic plan

Follow-up on all training activities within the hotel(s)

Ensure the hotel(s) are 100% compliant with all Ennismore compliance training

Ensure coordination and delivery of training programs of all internal providers

Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked

Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through ongoing coaching, guidance and support of junior-, mid-level- and senior leaders

Support the quality and learning manager in the development of departmental trainers as required

See where synergies can be made with regards to training programmes

Participate in regional meetings/workshops and ensure such activities are rolled out as required in the hotel(s)

Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby and ensure colleague completion of all required training

Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid

Review how cross training is used in the hotel(s) and see if there can be a way to do multi-property training

Able to facilitate training to all levels in the hotel(s)

Act as a champion of the creation of a learning culture

Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Connect, Ennismore Learning and Ennismore Lobby to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making.

Talent development & performance management

Assist with the bi-annual talent review process in conjunction with the department heads and ensure associated documentation is maintained to the required standard

Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for department heads and in turn their teams

Ensure departments have adequate departmental trainers, and these are well utilised

For all supervisory and managerial positions have a transparent development programme in place in conjunction with the people and culture leader

Development of indirect reports to give them ongoing feedback and development

People & culture

Employee engagement and communications

Strive to increase employees’ engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (CultureAmp) and People & Culture Audit.

Ensure the Employee Engagement Survey Champions for the hotel/departmental action plans in order to increase employees engagement and improve engagement scores year on year.

Represent the organization as an exemplary ambassador of the Ennismore culture.

Finance

Plan the activities and understand how the contribution of the role will impact the performance of the hotel(s)

Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate

Always exercise sound judgment and integrity to ensure confidentiality of protected information

Qualifications

Bachelor’s degree or master’s degree from a reputable hospitality or business school preferred in hospitality or business administration, psychology, education, human resources management (or equivalent)

Minimum 7 years of total experience ideally with strong operations background

At least 4 years of experience in a leadership role

High degree of professionalism with strong understanding of hotel operations and business acumen

Excellent reading, writing and oral proficiency in English language

Strong working knowledge of digital tools

Strong leadership, interpersonal and training skills

Excellent communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful and high-pressure situations

A motivator and self-starter

Well-presented and professionally always groomed

Additional information

Your team and working environment:

In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.