Front Office
Machine translation — original language: German.Show original
Job Description
- Welcoming and serving VIP patients from arrival, registration, until the end of the visit with premium service standards
- Handling front office administrative processes: patient registration, appointment scheduling, confirmation, and data input
- Serving as the first point of contact — answering questions, handling complaints, and providing service information in a friendly and solution-oriented manner
- Serving both local and foreign patients, including communication in English
- Coordinating with doctors, nurses, and related units to ensure smooth patient service flow
- Maintaining the neatness, comfort, and standards of the front office/lobby area
Job Requirements
- Minimum D3 education (all majors, Hospitality/Communication/Health preferred)
- Experienced in serving VIP customers/patients — for example, Bank CS, hotel front office, or similar premium services
- Experience as Front Office in a clinic or hospital is an added value
- Able to speak English conversationally with fluency
- Attractive, neat, and professional appearance
- Friendly, communicative, patient, and service-oriented
- Thorough, agile, and able to work in shift systems
- Willing to be placed in the Senayan area
Skills: Restaurant Reception, Reception Consultation, Microsoft Office, Hotel Reception, Scheduling, Problem Solving, Customer Service, Teamwork, Customer Engagement, Conference Reception