Functional Support Analyst (Loan IQ)

Hi! Discover the possibilities of cooperating with Scalo!

At Scalo, we focus on delivering software projects and supporting our partners in developing their business. We create software that enables people to make changes, act faster, and achieve better results. We utilize a wide spectrum of IT services to support our clients in achieving their business goals.

Our areas of activity include, among others:

technology consulting, software development, embedded systems, cloud solutions, data management, dedicated project teams.

What do we offer as part of our cooperation?

the possibility to provide services in diverse projects in the areas of Software, Embedded, Data, and Cloud Services, 

involvement in additional pre-sales and expert initiatives, 

access to medical care, a sports card, and a cafeteria platform in accordance with the applicable cooperation rules.

Daily tasks

• functional support for the Finastra Loan IQ system, used to handle structured finance processes and credit operations,
• analysis and resolution of user requests and production incidents as part of first-line support,
• monitoring the production environment to identify potential problems and ensure business continuity,
• coordination of incident handling and communication with users, business stakeholders, and technical teams,
• analysis of functional and technical problems using Loan IQ and SQL,
• handling user requests according to priorities and verifying the validity of reported needs,
• cooperation with development and support teams from France, India, and North America,
• acting as a Single Point of Contact (SPOC) for a selected project team,
• participation in Agile meetings, solution reviews, and setting priorities regarding production maintenance,
• preparing and updating operational documentation and support procedures,
• performing release sanity checks after production deployments,
• identifying improvements to increase the quality and efficiency of support processes,
• transferring information and requests between teams working in different regions,
• service delivery model: hybrid – standardly 3 days a week in the Warsaw office,
• place of service delivery: Warsaw,
• project budget: up to 90 PLN/h + VAT, depending on experience and the scope of services provided.

Requirements

Competencies required to perform the services:

good, practical knowledge of Finastra Loan IQ and business processes related to structured finance and credit handling,

good knowledge of SQL, enabling data analysis and support in diagnosing problems,

experience in analyzing and resolving user requests and incidents in production systems,

ability for analytical thinking and independent problem-solving,

orientation towards user needs and the quality of provided support,

ability for clear written and oral communication, including conveying information about incidents,

ability to set priorities and handle several requests in parallel,

focus on continuous process improvement and documenting solutions,

ability to cooperate in an international project environment,

fluency in English (C1), enabling free business and technical communication.

Nice to have:

basic knowledge of Java or Angular,

knowledge of the French language.

Must have: SQL, CA

Nice to have: Java, Angular