Customer Service Representative with Relocation to Thailand

• An Israeli tourism company in Thailand is looking for a Customer Service Representative with relocation to Bangkok, Thailand.
• The role includes providing professional, fast, and high-quality service to the company's customers, while providing real-time solutions, handling unexpected situations and complex cases, and taking full responsibility for the customer and the inquiry until a solution is found.
• We are looking for: A representative with spice, energy, and a "big head" (proactive mindset) – a person who knows how to take responsibility, think outside the box, and not get stuck when facing a problem.
• Someone who knows how to manage situations, make decisions, mobilize different factors, and find a solution even when there is no pre-prepared answer.

Responsibilities

• Providing responses to customers
• Handling inquiries, requests, and malfunctions from the stage of receiving the inquiry until its closure.
• Handling unexpected situations and exceptional events in real-time, while maintaining composure and providing fast solutions.
• Taking ownership of the customer and leading the handling until a solution is found.
• Working with internal factors, suppliers, and partners in order to solve problems.
• Exercising judgment and making decisions in changing situations.
• Identifying problems in advance and attempting to prevent them before they become a problem for the customer.
• Dealing with customers in complex situations while maintaining service orientation, assertiveness, and professionalism.
• Documentation and tracking of inquiries and handling in the company's systems.

Full-time position 11:00-20:00 Sun-Thu

• Spice, initiative, and assertiveness.
• High service consciousness, but with the ability to stand your ground when necessary.
• Fast thinking and improvisation skills.
• Problem-solving ability and real-time decision-making.
• Composure and the ability to function under pressure.
• A "big head" (proactive mindset) and taking responsibility.
• Ability to mobilize people and push processes until a solution is received.
• Excellent interpersonal communication.
• Ability to handle multiple tasks simultaneously.
• Order, organization, and follow-up ability.
• Positive attitude and high energy.
• High-level English and a technical sense.
• Affinity for the sales world.

The main emphasis: We are looking for a person who not only knows how to answer a customer, but knows how to handle a customer – to identify the problem, take responsibility, mobilize the right factors, and find a fast solution.