Crew store Oakberry Sira Village
JOB DESCRIPTION
CREW STORE – OAKBERRY SIRA VILLAGE
About the Position
Crew Store is responsible for providing the best service to customers, preparing OAKBERRY products according to standards, maintaining the cleanliness and tidiness of the store, and helping to ensure store operations run smoothly.
This position requires a friendly, communicative, fast-learning individual with a neat appearance, and the ability to communicate in English because OAKBERRY Sira Village serves both local and international customers.
Main Responsibilities
- Customer Service
- Greet and serve customers in a friendly and professional manner.
- Explain the menu, products, toppings, and promos to customers.
- Able to communicate with customers using English.
- Ensure customers have an enjoyable experience.
- Handle customer inquiries and complaints well.
- Product Preparation
- Prepare OAKBERRY according to the determined recipe and SOP.
- Ensure product quality, taste, cleanliness, and presentation meet standards.
- Prepare toppings and ingredients before operations.
- Ensure all products are served consistently.
- Cashier & Order Taking
- Receive and process customer orders accurately.
- Operate the POS/cashier system.
- Accept both cashless and cash payments.
- Ensure transactions and cash are recorded correctly.
- Store Operations
- Maintain the cleanliness of the counter area, kitchen, dining area, and equipment.
- Perform cleaning and sanitation according to SOP.
- Assist with stock checking and inventory.
- Ensure ingredients and packaging are available during operations.
- Assist with store opening and closing.
- Teamwork
- Work together with all crew members and supervisors.
- Assist colleagues when the store is busy.
- Attend briefings and training provided by management.
- Maintain positive communication and teamwork.
Qualifications
- Male/Female.
- Age 18–30 years old.
- Minimum education of SMA/SMK or equivalent.
- Must be able to speak English actively.
- Possess good communication skills.
- Friendly, energetic, confident, and customer-oriented.
- Clean and neat appearance.
- Willing to work shifts, weekends, and public holidays.
- Able to work in a fast-paced and busy environment.
- Experience in F&B/retail is an advantage, but fresh graduates are welcome to apply.
English Requirement
Candidates are expected to be able to:
- Greet customers in English.
- Explain the menu and ingredients.
- Take orders in English.
- Answer customer questions clearly.
- Conduct basic daily conversations with international customers.
Examples: “Hi, welcome to OAKBERRY! Would you like to try our signature Açaí bowl?” “Would you like to add any toppings?” “Is there anything else I can help you with?”
Desired Characters
- Friendly
- Energetic
- Clean
- Responsible
- Fast Learner
- Team Player
- Customer-Oriented
- English Speaking
Benefits
- Competitive salary.
- OAKBERRY training.
- Opportunity to grow into Senior Crew / Supervisor.
- Dynamic and international work environment.
- Opportunity to work for one of the growing healthy lifestyle brands.
Placement
OAKBERRY – Sira Village, Bali
Position: Store Crew Employment: Full Time / Shift Language: Bahasa Indonesia & English – Required
Skills: Microsoft Word, Store Operations, Store Display, Customer Service, Microsoft Excel, Cashier, Teamwork, Microsoft Office, Administration, Store Sales