Bilingual Reservations Assistant
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Machine translation — original language: Spanish.Show original
An important company in the hotel sector is looking for a Reservations Assistant with an excellent service attitude, communication skills, and customer orientation. You will be responsible for managing reservations, providing information about hotel services, and ensuring an efficient and timely service experience.
Functions
- Handle reservation requests via telephone, email, WhatsApp, and other communication channels.
- Provide information regarding availability, rates, promotions, and services.
- Manage and update reservations in the system.
- Follow up on customer requests.
- Identify opportunities to offer additional services (upselling), such as transfers or other hotel services.
- Guarantee agile, cordial service oriented towards customer satisfaction.
Requirements
- Technician, technologist, or professional in Tourism Administration, Hospitality, or related careers.
- Minimum 1 year of experience in positions related to reservations, reception, or customer service, preferably in the hotel sector.
- Proficiency in reservation management tools or hotel systems.
- Knowledge of Microsoft Office.
- Intermediate English.
Competencies
- Customer orientation.
- Excellent verbal and written communication.
- Organization and attention to detail.
- Negotiation skills.
- Problem-solving.
- Teamwork and proactivity.
We Offer
- Contract by work or labor by days.
- Administrative schedule.
- Salary: $2.200.000
- Job stability.
- Opportunities for learning and professional growth.
- Excellent working environment.
Requirements
- Minimum education: University / Technological career
- 1 year of experience
Keywords: ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide