Senior / Supervisor Customer Service (Sea division)

1. Manage and control Customer Service operations for sea freight (Import / Export) to ensure compliance with defined quality standards and timelines.
2. Provide consultation and insights regarding sea freight services, both domestic and international, while presenting service solutions that meet customer needs.
3. Coordinate and build strong relationships with customers, shipping lines, Overseas Agent, and internal departments to ensure efficient operations.
4. Control, verify, and track import–export documents, including related documentation, to ensure accuracy, completeness, and compliance with shipping line requirements and relevant laws.
5. Plan and monitor the cargo transportation process, from Booking to preparing shipment information, tracking cargo status, until delivery to the end customer.
6. Analyze and resolve problems occurring during operations, including coordinating with relevant departments to find preventive measures and minimize impact on service.
7. Oversee communication and provide continuous shipment status reports to customers, while managing complaints and ensuring maximum customer satisfaction.
8. Provide guidance, transfer knowledge, and support team development, including verifying operational accuracy to ensure compliance with company standards.
9. Prepare reports, analyze operational performance, and propose ways to continuously improve service efficiency and work processes.
10. Perform other duties as assigned by supervisors.

Qualifications: Age 33 years and above Bachelor's degree in Logistics, International Trade, or a related field At least 5–8 years of experience in Sea Freight Import/Export or Freight Forwarder At least 5 years of experience in a Senior or Supervisor position will be given special consideration Knowledge of Shipping, Incoterms, BL, Manifest, Customs, and import–export documentation Ability to coordinate effectively with shipping lines, customers, and Overseas Agent Proficiency in Microsoft Office and Freight Forwarding/ERP systems Good English communication skills (email and conversation) Leadership qualities with problem-solving, planning, and team management skills Service-minded with the ability to work under pressure and manage multiple tasks simultaneously