Duty Guest Relations Manager

resolution of disputed and conflict situations with guests; working with and processing reviews; reception and check-in of guests; full accompaniment of VIP guests, preparation for arrival; ensuring fast and high-quality service for guests in all hotel outlets; monitoring work and maintaining the uninterrupted operation of the hotel during evening hours and on weekends.

Requirements

proficiency in English at an upper-intermediate level; mandatory experience of at least 1 year in a hotel in the position of Front Office Supervisor or Guest Relations Specialist; knowledge of Opera, office programs, and business correspondence rules; friendliness, responsibility, attention to detail; customer orientation, communication skills, ability to work in a team.

Higher education — Bachelor's degree; Experience: 3 years