Clinic Customer Service Support Officer

If you want to grow with the global trend of Medical and Wellness Tourism and be a part of driving a growing organization, and if you are someone who enjoys challenging work, Mousai Wellness Center welcomes you.

• Welcome customers arriving for services with politeness, a smile, and greetings, while serving water and providing initial assistance.
• Register new customers and verify supporting documents for accuracy before they receive services.
• Answer phone calls and respond to messages through all of the clinic's contact channels (Line OA, Facebook, IG, WhatsApp, Email).
• Call to confirm customer appointments and manage appointment schedules systematically.
• Provide accurate and clear information regarding the clinic's services to customers with humility, attentiveness, and a willingness to serve.
• Prepare quotations in the system and use Excel to record and manage relevant data.
• Clear pending tasks during the day, such as patient history files, service supporting documents, and general paperwork.
• Coordinate with the medical team, nurses, and various departments to ensure smooth service delivery as assigned, and other assigned tasks.

Qualifications: Age 25-30 years old. Able to communicate well in English or able to communicate well in Arabic. • Have at least 1 year of experience in service / customer relations / reception / front-of-house / clinic or hospital work (experience in the healthcare field will be specially considered). Love service work. Enthusiastic and ready to learn. Kind-hearted, polite, and humble in speech. Good personality. Able to work as a team. High sense of responsibility. Honest. Proficient in computer use, especially Microsoft Excel and Word, as well as using Line OA, Facebook, IG, WhatsApp, and Email.