Corporate Account Manager

Receiving and processing client inquiries: Maintaining records of all incoming inquiries, complaints, and suggestions from clients through various communication channels (telephone, email, social networks, etc.). Promptly responding to client requests, providing complete and accurate information on matters of interest. Resolving client issues and complaints: Analyzing and resolving client complaints related to vehicle quality, service maintenance, or repair timelines. Interacting with other company departments (logistics, technical support, warranty department) to promptly resolve client problems. Providing clients with solutions within the framework of warranty obligations and additional services. Monitoring client satisfaction: Implementing feedback with clients after service provision to assess their satisfaction level. Conducting regular analysis of client reviews and suggestions, initiating changes to improve service quality. Preparing service quality reports, identifying problem areas, and proposing solutions to improve the client experience.

Requirements

Experience in this position in the automotive business, mandatory knowledge of Chinese and English languages, diligence, responsibility

Higher education — specialist degree, master's degree; Experience: 3 years