Technical Support Specialist
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Machine translation — original language: Russian.Show original
Interact with users Troubleshoot, diagnose, and resolve technical issues Work with accounts and access Escalate requests and incidents to the next-level support group
Requirements
Proficient written and oral communication English language proficiency B2 and above Basic understanding of IT product operating principles Experience working with ticketing systems Ability to think logically and identify root causes of problems
Higher education — Bachelor's degree; Experience: 1 year