Operation Service Manager

• Plan and control service operations to comply with SLA, KPI, and service contracts

• Monitor and evaluate the performance of Branch Managers, including the oversight of all service centers
• Manage after-sales service teams, including Onsite Service team, Counter Service team, Call Center team, and Store Spare Parts & Inventory team

• Analyze and improve service delivery, define SLA and KPI targets, and monitor team performance

Qualifications: Bachelor's degree in IT, Engineering, or related fields 3-5 years in Service Operation / Field Service / Service Center Experience in an Authorized Service Center will be specially considered On-site management / Dispatch / Queue Experience managing multiple branches / multiple areas Understanding of KPI / SLA / TAT Good problem-solving skills Good command of English Age not exceeding 35 years