Call Center (English) Providing Information for EV Charger Stations @Ramkhamhaeng 30 Total Income 21,000++
- Inbound calls: Receiving calls from customers and users (e.g., complaints, suggestions, inquiries, reporting problems, compliments)
- Solving usage problems for consumers, checking various information in OR's back-end system
- Coordinating with stations to solve on-site problems, opening work orders to resolve EV Station PluZ problems
- Following up on work order resolutions and coordinating with relevant parties (Tier 2), investigating system and application problems
Outbound calls:
- Coordinating with relevant departments to solve problems for customers
- Coordinating with EV Station PluZ service stations, Vendor Charge Point, or relevant parties
Chat support:
- Responding to chats (Line OA), E-Mail from consumers (e.g., complaints, suggestions, questions, reporting problems, compliments)
Working days and hours: Work 5 days per week, 2 days off Rotating shifts 24 hours/7 days (Work 8 hrs/day, 1 hr break)
Work location: ABC World Building, Soi Ramkhamhaeng 30
Qualifications: Male, Female, age not exceeding 40 years old Vocational Certificate or equivalent or higher Able to use computers and MS Office such as Excel, Word Possess negotiation skills and effective communication skills, with problem-solving wit Good English communication skills Ability to receive matters and coordinate well with other departments If having Call Center experience, will be specially considered Able to work according to the company's schedule (Work 5 days, 2 days off/week); days off may not fall on Saturday-Sunday or public holidays Can start work immediately