Customer Service Department Manager

We are looking for a Customer Service Department Manager who will expand the Depository's client base, support existing and potential Bank clients on matters of depository services and the Russian securities market, coordinate account openings, and interact with other Bank departments on joint projects.

Responsibilities:

• Attracting new clients to the Depository in accordance with the Bank's established internal requirements
• Supporting existing and potential clients on matters regarding the functioning of the securities market, the Bank's depository services, and related products;
• Preparing responses to client inquiries, providing up-to-date information on products, services, and market events;
• Coordinating the opening of bank accounts and securities accounts, collecting and verifying necessary documentation;
• Monitoring the compliance of client documentation with the Bank's internal requirements and legal requirements;
• Participating in the preparation and negotiation of contracts with clients in interaction with the legal and other specialized departments;
• Coordinating the signing of contracts and other necessary documentation;
• Interacting with other Bank departments within the framework of "Know Your Customer" - KYC procedures;
• Monitoring the quality of customer service and client satisfaction levels;
• Promptly resolving issues and problems arising during the client service process;
• Informing clients about securities market events that may affect their activities;
• Interacting with client managers from other Bank departments to support existing business and attract new business;
• Participating in Securities Department projects, including the development of new products and services;
• Preparing presentations, analytical materials, and proposals for client business development;
• Performing other tasks related to the activities of the Securities Department.

Requirements:

• Higher education; an education in finance or economics will be an advantage;
• Possession of a wide base of personal contacts among potential Depository clients
• At least 3 years of experience in the financial sector;
• Understanding the principles of the Russian and international securities markets;
• Knowledge of the legislation of the Russian Federation in the field of the securities market;
• Knowledge of the securities market infrastructure and experience in operational or depository work;
• Knowledge of account opening procedures, preparation of client documentation, and KYC processes;
• Fluency in English — both oral and written;
• Proficient use of MS Office: Word, Excel, PowerPoint;
• Excellent communication and presentation skills;
• Customer orientation, flexibility, and the ability to build long-term business relationships;
• Ability to handle multiple tasks simultaneously and meet established deadlines;
• Ability to work in a team, initiative, and high personal motivation.

Conditions:

• Employment with the bank;
• Hybrid work schedule in a 3/2 format;
• VHI (Voluntary Health Insurance) including dental coverage and the possibility of enrolling close relatives;
• Life insurance program, accident, and critical illness insurance;
• Additional vacation days;
• Salary top-up during sick leave;
• Employee Assistance Program (free consultations for emotional and psychological support, consultations with a lawyer and a financial expert);
• Training and development programs for employees;
• Special offers from partner companies (sports, travel, cultural events).

Requirements

Not specified; Experience: 0 years